Fantastic to receive a second Gold for Customer Satisfaction!
97% (up 3% on 2019) of our customers said they would recommend us when In-house Research Ltd carried out surveys with everyone who moved in to a Strongvox home in 2019-20.
We are extremely proud to receive this award, especially as it’s from the voice of our customers during what was yet again a challenging year in the sector with a heavy focus by Government to increase the volumes and improve quality standards in an industry and supply chain that is already stretched.
Tom Weston, Chief Operating Officer at In-house Research comments:
“We are delighted to announce that Strongvox has achieved the 2020 Gold Award for customer satisfaction along with the Outstanding Achievement Award.
This demonstrates a clear understanding of the customer journey and recognises your continued focus on the delivery of a fantastic customer experience.
We feel extremely proud to be presenting you with this award, and hope you will take this opportunity to share the news with your colleagues and the market place.”