Customer’s Charter

Committed to delivering a quality service

At Strongvox, we are committed to delivering a quality service, throughout the whole home buying process and beyond. This Customer Charter sets out our commitment to you, our customer. We will provide you with full details and clear information about your chosen home:

  • We will provide trained and knowledgeable staff to assist you in the buying process
  • We will be available to answer any questions you may have and will provide you with any relevant contact details
  • We will assist you during the selection of Standard Choices and Optional Extras for your new home
  • We will ensure that the functions and facilities of your home are demonstrated to you prior to moving in
  • We will keep you fully informed about the completion and occupation of your new home
  • We will provide you with Health & Safety advice to minimise the risk of danger during construction and in the use of your new home after you have moved in
  • We will provide you with reliable information about the Buildmark Cover, and any other cover which you may benefit from
  • We will inform you about the after-sales service we provide. Our aim is to deal effectively and efficiently with both routine service matters and with any emergencies
  • We will provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter commitments