Our Customer Charter

At Strongvox, we are committed to delivering a quality service, throughout the whole home buying process and beyond.

This Customer Charter sets out our commitment to you, our customer. Full details of our service are covered within our Homebuyer Guide, a copy of which will be provided to you when you reserve your new Strongvox home.

We will also comply with the requirements of the Consumer Code for Home Builders ("Consumer Code").

• The Consumer Code for Home Builders ("Consumer Code") is displayed in our Sales Offices and available on CD in our Homebuyer Guide. A copy of the Code is also on our website www.strongvox.co.uk Please ask our Sales Advisor if you require a printed hard copy.
• We will provide you with full details and clear information about your chosen home.
• We will provide trained and knowledgeable staff to assist you in the buying process.
• We will be available to answer any questions you may have and will provide you with any relevant contact details.
• We will assist you during the selection of Standard Choices and Optional Extras for your new home.
• We will provide you with Health & Safety advice to minimize the risk of danger during construction and in the use of your new home after you have moved in.
• We will provide you with reliable information about the Buildmark Cover, and any other cover which you may benefit.
• We will keep you fully informed about the completion and occupation of your new home.
• We will ensure that the functions and facilities of your home are demonstrated to you prior to moving in.
• We will inform you about the after-sales service we provide, as set out in the Homebuyer Guide. Our aim is to deal effectively and efficiently with both routine service matters and with any emergencies.
• We will provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter commitments.